Customer Service Team Lead

About the job

It could be you… 

Are you a customer service all-star? Do you like to lead from the front and drive excellence by example within a team? Well, if that sounds like you, then read on, as we could have the perfect job with your name on it.  

We’re looking for a Customer Service Team Lead; someone who will be responsible for ensuring that our customers are managed in a first-class manner, from enquiry to delivery. Someone who can inspire and lead a team, motivating and driving them to deliver consistent, exceptional service that our customers love, rave about, and we’re known for.

We’re looking for someone who is: 

• Experienced: at least 4 years commercial print experience
• Driven: an unquenchable passion for providing exceptional customer service
• A leader: the moves, skills and know-how to motivate and inspire the team
• An excellent communicator: vocally or written, able to make it understood and happen
• Able to think creatively: from on the feet reactionary, to solving problems and delivering resolutions
• Unflappable in the face of adversity: the one who steadies the ship and steers a steady course
• Organised: planned, structured, prepared and able to deal with any challenge
• Proficient: Microsoft Office essential and experience in CRM and/or job management software a distinct advantage

Key responsibilities include:

• Leading a team of customer service representatives
• Ensuring that all customers receive the highest levels of support and satisfaction
• Being the first (and last) point of contact for customer escalations
• Developing and implementing customer service improvement strategies
• Liaising with different departments to ensure a seamless customer experience
• Developing and analysing customer service metrics and reports

In return, we offer a competitive salary, great benefits, and a proactive, fun work environment.

If you’re thinking ‘this has me written all over it’ then we should be talking. Just click on the link to apply, including your CV and a cover letter outlining why you want to work with us and what you can bring to this pivotal role.

We’re looking forward to hearing from you!