Customer Service Team Lead


Job summary

BCQ Group Ltd
Competitive DOE
Customer Service Team Lead
Mailing and Fulfilment, Printing, Printing - Digital Printing, Printing - Lithographic, Printing - Sheetfed Offset, Printing - Wide Format
Contract Type:
Full Time
Expiry Date:

About the job

It could be you… 

Are you a customer service all-star? Do you like to lead from the front and drive excellence by example within a team? Well, if that sounds like you, then read on, as we could have the perfect job with your name on it.  

We’re looking for a Customer Service Team Lead; someone who will be responsible for ensuring that our customers are managed in a first-class manner, from enquiry to delivery. Someone who can inspire and lead a team, motivating and driving them to deliver consistent, exceptional service that our customers love, rave about, and we’re known for.

We’re looking for someone who is: 

  • Experienced: at least 4 years commercial print experience
  • Driven: an unquenchable passion for providing exceptional customer service
  • A leader: the moves, skills and know-how to motivate and inspire the team
  • An excellent communicator: vocally or written, able to make it understood and happen
  • Able to think creatively: from on the feet reactionary, to solving problems and delivering resolutions
  • Unflappable in the face of adversity: the one who steadies the ship and steers a steady course
  • Organised: planned, structured, prepared and able to deal with any challenge
  • Proficient: Microsoft Office essential and experience in CRM and/or job management software a distinct advantage


Key responsibilities include:

  • Leading a team of customer service representatives
  • Ensuring that all customers receive the highest levels of support and satisfaction
  • Being the first (and last) point of contact for customer escalations
  • Developing and implementing customer service improvement strategies
  • Liaising with different departments to ensure a seamless customer experience
  • Developing and analysing customer service metrics and reports


In return, we offer a competitive salary, great benefits, and a proactive, fun work environment.

If you’re thinking ‘this has me written all over it’ then we should be talking. Just click on the link to apply, including your CV and a cover letter outlining why you want to work with us and what you can bring to this pivotal role.

We’re looking forward to hearing from you!

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