Customer Services - Print Administration Team

About the job

NEW VACANCY! (PK7726)

CUSTOMER SERVICES - PRINT ADMINISTRATION TEAM

NORTH HUMBERSIDE

£Competitive basic salary / Negotiable based on experience + Pension + 25 Days Holidays (+ Bank Holidays)

Hours: 8am to 5pm

Are you looking for a career path in a pioneering, innovative digital print environment? Do you think you could be part of a fast moving, dynamic company that works hard to ensure their products meet customer deadlines and get the product to market on time and in full?

Our Client is a market leader in digital packaging and due to continued growth, they are looking for a "Customer Service Representative" to join the fast moving Customer Service team.

The main purpose of the role is to translate enquiries / orders from customers into the internal systems and provide data and documentation to facilitate production and delivery of goods to customer specifications.

Responsibilities:

• Working to their BRC IoP ISO9001 and 14001 procedures you will be the single point of contact for a selected group of digital print customers.
• Reporting to the Scheduling & Customer Service Manager.
• Maintain the customer relationship by direct contact with Marketing, Sales and Supply Chain Personnel.
• Receive, agree, and process customer orders.
• Deal with enquiries and create estimates for new / existing customers.
• Create artwork briefs and manage through the approval stages.
• Understand and Manage version control of products and artworks.
• Process sales orders within the MIS system to generate job tickets and dispatch instructions.
• Maintaining and updating the MIS system - customer database and product specification.
• Communicate with internal departments.
• Capture customer feedback.
• General administrative and filing duties.
• Process Invoices within the MIS system.
• Have accurate and timely record keeping.
• From time to time, you may be asked to work in different areas of the business if there is a requirement.

Skills:

• Personal; Must be positive and pro-active, able to work in a fast-paced manufacturing environment.
• Excellent communication and organisational abilities in prioritising your tasks within a teamworking environment.
• Technical; To have a working knowledge of Microsoft Office applications, particularly Excel.
• Experience of working with a fully integrated MIS system would be an advantage but, not essential as full training will be given to the right candidate.
• Practical; Must be highly numerate and have an aptitude for learning and be able to work under pressure and meet tight deadlines.
• Knowledge of digital print and finishing processes, substrates, adhesive and basic knowledge of reprographics would be an advantage.