Harrison Scott Associates
Highly Competitive, Car and additional earningS potential.
Printing, Printing - Lithographic, Printing - Sheetfed Offset
This is a truly fantastic career opportunity to work with one of the world's leading Printing Press suppliers.
Our prestigious Client has openings throughout the UK for experienced Litho Printing Press Field Service professionals who have the ability work on their own when fault finding at Customer Premises or with in a Team when involved in equipment installations.
Overall Job Purpose:
To deliver a first class level of service and support to customers ensuring excellent communication
Provide service, repairs, installations and maintenance on equipment to Customers within the SLA agreements and as directed by the Line Manager.
Carry out service calls promptly and efficiently.
Provide excellent customer service
Follow up and resolve technical and parts issue to completion.
Keep customer, Line Manager updated and informed.
To attend all training courses and service meetings as requested.
Provide customer telephone engineering support.
Proficient use of software that impacts on a service Engineer’s responsibilities.
Complete all relevant documentation and paperwork ensuring it is received by the appropriate administrator on time.
Ability to develop an In- depth knowledge of Equipment supplied by Company.
Provide demonstrations on equipment as and when required.
Maintain spare parts car stock, cost awareness and process warranty claims.
Ensure service and maintenance calls are carried out and records retained.
Be able to work under own guidance when attending to on-site fault finding as well as being part of a team with installations.
Maintain company property i.e. vehicle, tools, lap top, phone etc.
Observe Health & Safety policies & procedures.
Always promote company products and feedback any relevant information back to the service and sales departments.
To promote Company in a positive manner and demonstrate a polite and respectful attitude to customers and fellow colleagues.
Key Role Requirements:
Electrical and / or Mechanical skills.
Communication skills – verbal and written
IT skills e.g. Windows operating system knowledge, installation of drivers and software, Microsoft Office
Customer service focus
Team player with the ability to complete individual tasks
Attention to detail and accuracy.
The role comes with a highly competitive salary and excellent additional earnings potential.
Benefits include company car, phone, iPad, life assurance, pension, 25 days hols + bank hols.
All enquiries in strictest confidence.
Please send CVs in MS Word format: .doc / .docx