Head of Performance


Job summary

Harrison Scott Associates
£Highly Competitive Salary
Contract Type:
Full Time
Expiry Date:

About the job

An inspiring printing company is leading the way when it comes to technology and creativity is looking for a results-driven individual. This role of Head of Performance will be responsible for driving continuous production improvement initiatives that directly contribute to the company's ROI. Reporting directly to the General Manager, you will oversee production process governance, business reporting, and maintenance of management information systems (MIS). While there are no direct reports for this role, effective collaboration with department heads and clear communication across the organisation will be critical to success.


Key Responsibilities:

  • Continuous Improvement: Lead efforts to identify, develop, and implement initiatives that drive measurable improvement in production processes. Focus on optimising accuracy and reducing costs.
  • Strategies: Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement.
  • Production Process Governance: Develop and maintain robust governance processes to ensure compliance with quality standards and operational protocols. Implement measures to mitigate risks and maintain operational resilience.
  • Business Reporting: Generate regular reports on production performance, financial metrics, and key performance indicators (KPIs). Provide insights and recommendations to senior management to support strategic decision-making and business planning including supporting capex related decisions
  • MIS Maintenance: Oversee the MIS strategy in conjunction with key stakeholders. Optimise for production planning, scheduling, and tracking with a focus on improving user experience, governance and commercial impact. 
  • Cross-Functional Collaboration: Collaborate closely with department heads, including Operations, Sales, and Finance, to align production goals with overall business objectives. Foster effective communication and collaboration to drive synergy and achieve collective success.


Key Skills & Personal Attributes:

  • Analytical Skills: Strong analytical abilities to assess production data, identify areas for improvement, and develop data-driven solutions.
  • Communication: Excellent communication skills, both verbal and written, to convey complex information effectively and build strong working relationships.
  • Problem-Solving: Ability to identify challenges, develop innovative solutions, and implement effective problem-solving strategies to overcome obstacles.
  • Strategic Thinking: Strategic mindset to anticipate future trends, opportunities, and challenges, and develop proactive strategies to address them.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reporting, compliance with standards, and optimisation of production processes.
  • Adaptability: Flexibility and adaptability to thrive in a dynamic and fast-paced environment, adjusting priorities and strategies as needed to meet evolving business needs and to travel to suppliers when required.
  • Proficiency in Microsoft Office suite and commercial management software.



  • Proven experience in a leadership role within the print industry, with a focus on driving production improvement, governance, and business reporting.
  • Strong understanding of production processes, quality standards, and regulatory requirements relevant to the print industry.
  • Proficiency in management information systems (MIS) and data analysis tools.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.

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