Head of Production Services

About the job

With a rich heritage of excellence and a forward-thinking approach, our client prides themselves on creativity, technology-driven manufacturing, and best-in-class client service. Sustainability, innovation, and people development are at the heart of their DNA. As a growing and acquisitive business, they have ambitious plans to further enhance their service and operational capabilities.

The Role:

As a key member of the senior leadership team, you will be instrumental in underpinning the next phase of the business growth. This role requires a strategic, whilst involved leader to oversee Production Services, optimise workflow efficiency, and ensure exceptional client service.

Key Responsibilities:

Lead and manage the Production Services function, ensuring seamless coordination of all jobs from initiation to completion.

• Develop and implement best-in-class policies, systems, and processes to enhance productivity and service delivery.

• Drive continuous improvement initiatives to enhance efficiency, profitability, and service excellence.

• Foster a culture of innovation, identifying opportunities to integrate new technologies and methodologies.

• Oversee project management, ensuring clear ownership, accountability, and transparent, proactive reporting.

• Lead, mentor, and develop the Production Services team, nurturing talent and driving high performance.

• Collaborate with internal stakeholders across divisions to ensure optimal workflow and customer satisfaction.

Requirements:

We are looking for a dynamic, results-driven professional with a passion for operational excellence and client service. You will bring:

• Proven leadership experience in building and managing production or operational functions within the print, packaging, or manufacturing industries.

• A demonstrable track record of a service led approach to engagement.

• Deep technical knowledge of print production processes, combined with strong commercial acumen.

• Strong analytical and critical thinking skills, with the ability to drive efficiency and profitability.

• Experience in implementing systems and process improvements, leveraging technology where appropriate.

• Excellent leadership and communication skills, with the ability to inspire teams and collaborate cross-functionally.

• A hands-on approach, combined with a strategic mindset to support both organic growth and acquisition integration.

What Our Client Offers:

• A competitive salary and comprehensive benefits package.

• A pivotal role within a growing, forward-thinking business with strong investment in technology and people.

• An opportunity to make a lasting impact, shaping the future of the Production Services department.

• A dynamic, fast-paced environment that values innovation, collaboration, and professional growth.