Onsite Account Manager - Hybrid

About the job

A leading print and packaging company is looking for an experienced Account Manager to be part of its growing client service team. This is a fantastic opportunity to join an ambitions organisation which has unique technology at its finger tips, allowing them to create the most captivation solutions for customers all across the world.

This role will be hybrid with 2-3 days based onsite with one of their long-standing globally renowned customers, maintain and strengthening the relationship, ensuring agreed expectations are met and excellent customer service is delivered. You will play a crucial part in ensuring an exceptional experience for the customer, managing projects, and leading teams to deliver successful results against agreed KPI and SLA agreements. You will support this customer to achieve project timelines, efficiently and effectively, collaborating with colleagues internally across the services to ensure needs are met.

Our client’s dream client service colleague…

Its people and its customers are at the heart of what they do, and if you care about customers as much as they do, we’d love to hear from you.

You will be incredibly client focused and have proven experience in developing and nurturing relationships with customers, as well as have the confidence to handle challenging situations with empathy and sensitivity.

If you have a solutions mindset, along with a desire to improve and develop yourself as well as those around you to encourage a future fit vision you’ll fit right in.

You will have excellent interpersonal skills with the ability to build effective working relationships, and outstanding communication skills and the ability to oversee project delivery timelines so that tasks and collaborative projects are completed on time.

Role Requirements…

• Strong organisational / multi-tasking ability
• Strong customer facing experience / ability to manage expectations
• Ability to generate solutions and drive for continuous improvements
• Good communication skills
• Packaging/Print/Artwork process knowledge
• People management experience
• Strong commercial awareness