Account Manager

About the job

This is a fantastic opportunity to work in the Estimating & Account Handling department for a well-established & progressive printing company from our premises in Worthing on the South Coast, we work with some of the UK’s most prestigious brands as well as catering for the needs of smaller businesses.

We are a new breed of printing company offering a full service, end to end solution from creative to production, build & installation. Our extensive plant list gives us the capability to produce most print requirements in-house all under one roof.   Our obsession with service and the quality of our work has led to continuous investment in staff, equipment and technologies.  Built on a reputation for hitting the tightest deadlines, we pride ourselves on delivering products on brand, on time, every time.

Skills required:

• The role encompasses aspects of account management and processing orders
• Passionate about results and performance 
• High-level attention to detail and ability to work efficiently under pressure 
• Flexible attitude; willingness to work with the team to get the job completed.
• Work with minimum supervision and be able to use initiative.
• Confident making decisions and liaising with other print departments
• Ideally with experience of scheduling print jobs through production
• Deal directly and respond promptly to customer enquiries and handling and resolving customer complaints
• Provide pricing and delivery information, set up new customer accounts and organise workflow to meet customer timeframes
• Manage and direct requests and unresolved issues to the designated resource 
• Keep records of and follow up customer interactions and transactions and actions taken

Personal attributes must include:

• Previous print estimating experience is essential
• Previous experience of account management
• Attention to detail and a confident decision maker
• Ability to remain calm when under pressure
• Meticulous and focused
• Team player
• Strong IT ability with experience of Tharsterns or similar MIS packages
• Work with minimum supervision and be able to use initiative.