SAAS Key Account Manager

About the job

NEW VACANCY! (PK7750)

SAAS KEY ACCOUNT MANAGER

HYBRID WORKING (1 day per week office based - please contact me for location)

£40,000 - £50,000 depending on experience + Commission + Annual Bonus + 25 days holiday (plus 8 public holidays) + Free on-site parking + Company Pension Scheme + Private Health + Rewards Program

Our Client is a leading Software as a Service (SaaS) solution provider in the Labelling and Artwork Management sector, with an impressive portfolio of customers across heavily regulated industries.

They are looking to expand capabilities in customer excellence. The Key Account Manager will manage Customer Engagement, renewals, contract negotiations, upsells etc, to provide the best customer experience possible, which in turn results in customer retention, loyalty, and expansion to ultimately improve customer lifetime value and reduce churn rates.

The SaaS Key Account Manager requires strong knowledge of bespoke software solutions ideally from within print or packaging applications (full product training will be given) Knowledge of packaging, preferably FMCG / labelling and of commercial printing methods will be invaluable.

Key Responsibilities:

• Ensure customers feel valued and satisfied.
• Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner.
• Monitoring the client's budget, explaining costs, and negotiating new terms if necessary.
• Mentoring others within the team in servicing customer accounts.
• Generate and nurture loyalty with customers and encourage them to become advocates of the business.
• Identify opportunities for expansion within customers.
• Ensure all customers are successfully using products and services and are deriving maximum benefit from the solution.
• Provide timely, important, and actionable information including progress reports that is of value to customers and senior management.
• Engage with customers in a simple, honest, energetic, and human tone.
• The Saas Key Account Manager will delight customers by proactively offering solutions to any issues or concerns they may have.

Key Requirements:

• 3 years minimum customer Account Management or Customer Engagement experience preferably within a software solutions environment.
• The ability to understand and action business requirements to proactively obtain account growth.
• Innovation - surprise and delight customers by stepping in when they have a crisis and offering solutions.
• Attention to detail.
• A valid driving licence and passport as essential.