Senior Account Manager (Direct Mail/Fulfilment), Bristol

About the job

Do you want to work for a rapidly growing and successful company?

Latcham is a Bristol-based provider of intelligent fulfilment solutions who currently have a position within our Client Services team for a Senior Account Manager. The successful candidate will have experience in working within the fulfilment services and digital print industry and will be looking for an exciting opportunity to work within a progressive organisation with a strong, established client base.

As a Senior Account Manager, you will be required to:

• Project manage clients proactively, ensuring that all requirements are fully understood and translated into measurable and effective briefs.

• Maintain positive and proactive communication with clients and internal areas, such as Planning, Data Services and Production.

• Support personnel within your departmental team - assisting with forecasting revenues, invoiced values, new business opportunities.

• Ensure works instructions and briefs are accurate and concise, allowing efficient work flow, and ensure that all company procedures are adhered to.

• Take all opportunities to maximise revenue as appropriate.

• Work with the Client Services Team Manager to deliver an outstanding service to our clients, to achieve financial targets and SLA’s.

• Ensure MIS system is accurate and kept up to date at all times.

Key attributes required:

• Experience in Direct Mail / Fulfilment (preferred) or Print / Print Management

• Excellent communication and numerical skills

• Client management experience

• Project management skills

• Experience in managing client expectations

• Strong MS Office skills

Why Latcham?

We are a rapidly growing and successful cross-media communication company; we currently employ 109 staff with plans for further expansion. Utilising the latest technology, we provide document management, print management and data-driven personalised communications. We develop and deliver new, innovative, leading-edge solutions and provide excellent services to our well-established client base.

Benefits:

• Life assurance

• Cycle to work scheme

• Monthly massage

• Fruit baskets

• Social events throughout the year

• Free tea and coffee

• Free car parking

• Rounded birthday day off

• Employee support program with 24/7 online GP, mental health support and virtual wellbeing.

Latcham is an equal opportunities recruiter. We welcome applications from all who match our selection criteria, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

COVID-19 considerations:

The segregation of workstations, corridors and share spaces, issuing FFP2 face coverings to our staff and visitors to be worn in transit throughout the site, Operation of heat cameras at the entrances to the site and UV sterilisers in the offices.