Strategic Account Manager

About the job

We have an opportunity for a Strategic Account Manager to join a leading print and communications company. In this role you will work closely with the Account Director, taking ownership of a range of Client accounts and developing strong Client relationships with key stakeholders. You will ensure your team delivers all business as usual activity, whilst working with the Client to understand their commercial plans and identifying new opportunities to introduce new service lines, responsible for delivering the agreed forecasts and targets on the account.

Working across several accounts, you will be responsible for the client development plan and will manage and lead your teams to provide the highest level of client servicing to ensure the account growth and retention is delivered.

Skills required

• Knowledgeable in the clients’ sector and mindful of changes that could affect clients’ strategy.
• Share understanding of your client accounts with the wider team.
• Liaise with the wider Account Management team to ensure resources remain in line with client needs – holds regular 1-2-1 with Account Director.
• Develop and support Account Managers to confidently communicate our client’s proposition and services to client. Share knowledge and best practice with colleagues and internal departments.
• Manage and communicate to all concerned parties on major campaigns, providing budgets and timing plans.
• Manage workload effectively, seeking opportunities to expand knowledge, grow and develop.
• Resolve issues, escalating to Account Director where appropriate, including any contract risks identified.
• Public Sector experience very desirable.
• Accurate estimating, invoicing and monthly budget reconciliation.
• Forecasting and forward planning of clients spend. 
• Identify and maximise cost saving opportunities.  
• Maximise revenue by ensuring all costs are captured and charged with margin being maximised wherever possible.
• Identify and introduce new opportunities where appropriate.