Technical Account Manager - Software

About the job

An innovative software solutions provider for the print and communications industries is looking to expand its sales team.

Purpose of Job:  

As a Technical Account Manager, you'll be working very closely with the Client Services and Sales team to grow and retain existing accounts. Strong communication skills and the ability to form relationships is key. You'll need to demonstrate a solid grasp of modern marketing technology and the process to deliver them.

The perfect person for this position will have a solid background in a successful client facing role, with a well-developed pitching style and a high level of enthusiasm! You'll be working closely with the Head of Client Services, so we’re looking for someone with a clear vision, who is proactive and able to develop strategies. 

You’ll also work closely with the wider team in devising sales collateral, compiling business cases and crafting engaging proposals. Do you love creativity and the difference it makes to client’s businesses? Are you highly motivated, tenacious and able to spot where the best opportunities lie? 

Responsibilities:

• Develop and nurture strong, long-lasting relationships with key customer stakeholders.
• Provide customers with insights and best practices to maximise the value they receive from our offerings.
• Collaborate with the technical and support teams to address customer needs.
• Ability to collaborate effectively with cross-functional teams, including sales and product
• Collaborate with the sales team to identify opportunities for revenue growth within the existing customer base.
• Develop and execute account plans to drive customer expansion and increased revenue.
• Gather customer feedback and communicate insights to the sales, product and development teams.
• Advocate for customer needs and collaborate with internal teams to drive product improvements.
• Support customer usage of technology including configuration of software and troubleshooting of issues 
• Act as conduit between the customer software licences holders and our product and development. 

Key Skills & Personal Attributes:

• Strong communication and interpersonal skills.
• Expertise in relationship management.
• Knowledge of marketing technologies and modern communication strategies.
• Analytical skills for customer data and feedback analysis.
• Strategic planning and account management skills.
• Proposal creation and pitching proficiency.
• Collaboration with cross-functional teams, including technical, sales, and product teams.
• Creative and innovative thinker.
• Dedicated to understanding and addressing customer needs.
• Able to spot and capitalise on opportunities.

Background Experience:

• Proven experience in a client-facing role within customer success, account management, or client services.
• Background in marketing technology or related platforms.
• Demonstrated ability to develop and maintain long-term client relationships.
• Proven track record of collaborating with sales teams to identify growth opportunities.
• Experience in gathering and using customer feedback to inform business decisions.