Technical Services Manager

Northern Home Counties

Job summary

Recruiter:
Harrison Scott Associates
Salary:
£Highly Competitive Salary
Posted:
29/01/2025
Ref:
J6989
Discipline:
Supplier
Contract Type:
Permanent
Hours:
Full Time
Expiry Date:
26/02/2025

About the job

Our Client is a recognised leader within their sector of specialist inks and this is a fantastic opportunity for a potential career path into Technical Services Management or Production Management.

Main purpose of the role:

  • Reporting to the Technical Director you will work as part of a laboratory based team to provide technical support on-site at customer print trials, ensuring their success and to provide technical support for customer enquiries by undertaking internal testing of ink samples from trials.
  • Investigating quality complaints and identifying potential internal process improvements. 
  • Also to be expected to carry out a range of tasks in the laboratory such as QC testing and colour matching as required. 
  • The role requires directly working with the customer with frequent overseas travel.
  • Key relationships include working closely with Production, Technical, Sales, and Commercial teams.

Key Accountabilities

  • Attend customer trials to ensure that products are run under optimal conditions, and adjust inks as necessary during trials to achieve customer requirements.
  • Maintain accurate records of trial operating conditions and results, and capture and document lessons learnt.
  • Carry out technical work and assist in problem solving for customer enquiries to an agreed standard.

Qualifications / Experience.

Required:

  • Relevant technical experience in the application of paste printing inks
  • Comprehensive experience of running printing trials and trouble shooting on press
  • Good customer facing skills

Preferred:

  • Background in offset or intaglio printing
  • Experience in colour matching both visually and with spectrophotometers

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