Technical Support

About the job

Saica Group provide sustainable recycled paper, corrugated cardboard and flexible packaging manufacturing solutions as well as solutions for waste management and the recovery of waste.  Sustainability at Saica begins with our values – we care, we value and we challenge.

To lead the way towards technical excellence, working together with all SAICA FLEX local technical teams in order to be perceived by our Customers as a supplier that brings value to their business through a proactive technical and innovation approach.

Specific Tasks/Accountabilities

• Apply Group Policies: Equal Opportunities, Environment, Quality and Health & Safety.
• To understand customer expectations and needs on Sustainability, Product Development and Value Engineering and to collect and transmit to the KAM and within the SIM community and RDI team, explicit and implicit needs of the client in order to proactively build the most appropriate technical solutions.
• To define, execute and track the project tracker as part of the Operational Master Plan (OMP) for the customer, in accordance with priorities agreed with KAM and RSD.
• To drive Sustainability and Total Cost of Ownership projects (Recyclability, LCA, End to End analysis, etc) in the customers assigned, in coordination with Sustainability Manager and MIM team.
• To lead and coordinate with the KAM and the SFX RDI and site technical teams (RDI Director, Product Development Engineers, Pre-press-managers, Production managers, etc), the definition and execution of the Value Engineering projects and Cost/Margin improvement of new technical solutions defined for the Customers.
• To coordinate and implement together with site PDEs the trialling schedule linked to new business onboarding in the assigned customers, and to attend and support trials at customer sites when necessary
• To lead and coordinate our response to all innovation contests to which SFX is invited to participate by the assigned customers.
• To provide immediate reactions to major technical issues that could damage our SFX branding, in coordination with the involved Quality and PDE teams,
• To lead in an active way all actions necessary to improve performance towards targets, especially co-innovation with customers.
• To establish relationships and networking with the customer´s technical and R&D community to make SFX a preferred counterpart
• To be familiarised with the customer factories supplied by SFX and with the SFX sites delivering to the customer, including main FFS lines.
• Participate as an executive member in Account Team meetings.
• Participate actively in meetings with customers, supporting the KAM in the meeting preparation and
• development of presentation materials.
• To respect and follow procedures described in the SFSS manual for what concerns TS role and implication.
• Comply with and enforce communication and reporting procedures defined within the Sales & Marketing
• Participate as an executive member in Account Team meetings.
• Participate actively in meetings with customers, supporting the KAM in the meeting preparation and
• development of presentation materials.
• To respect and follow procedures described in the SFSS manual for what concerns TS role and implication.
• Comply with and enforce communication and reporting procedures defined within the Sales & Marketing
• organization for securing a perfect alignment with all SFX stakeholders. Encourage the use of the business information systems of the company, to ensure maximum reliability of reporting for sound decision making.
• To support the induction training for all new members joining our SFX Sales force when needed.
• To actively participate in his/her own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.
• Undertake any other duties as requested by their line manager in accordance with the scope and the responsibilities of the role 

Skills, Qualifications & Attributes

• University degree Engineering, Chemistry or similar
• Polymers know ledge.
• Plastic science.
• Flexible packaging knowledge.
• Project management.
• 3 years’ experience as sales director/ product development manager / production manager with industrial sites and commercial operations. We will positively value experience on the sector
• 1 years’ experience in processes related on flexible.
• Project management
• Basic training in Q.S.E.

Benefits

• Annual Bonus 
• Car allowance
• 24 days holiday a year, plus bank holidays, in addition to annual shut down over Christmas (equitant to 27 days holiday a year)  
• 4.5% pension contribution 
• Laptop & mobile phone 
• Employee recognition scheme, long service awards and refer a friend schemes
• This is a full time role, based on site, with the option to work from home from day a week